Please check specific sizing information on our listings or please contact us if you need any assistance with sizing before purchasing we will reply promptly.
We accept exchanges on orders if you want to change size, color or choose a different item. Any exchanges must be posted back within 8 days of receiving, and received back in the SAME condition and unworn. The garment MUST be in the same condition for exchanges. Exchanges cannot be made if the garment has been worn, washed or damaged. Items can only be tried on, not worn to be eligible for an exchange.
All postage is paid by the customer. If the garment has been worn or washed it cannot be exchanged. Please ensure all items are folded neatly when posted to be presentable for exchange.
We are also happy to give you a credit if you want to return an item. Garments MUST be unworn and unwashed and in the SAME condition they were sent. All postage is paid for by the customer. Items can only be tried on Not worn to be eligible for a credit. Please ensure all items are folded neatly when posted to be presentable to receive a credit.
We also accept refunds on orders. Garments MUST be unworn and unwashed and in the SAME condition they were sent. All postage is paid for by the customer. If a garment is returned in worn, washed or in a damaged condition a refund cannot be issued. All garments must be only tried on, Not worn to be eligible for a refund. Please ensure items are neatly folded when posted to presentable when returned. If the order was purchased with ‘free shipping’ then a $9.00AUD shipping and handling fee will be deducted from the refund.
Sale and Promotional Orders
For items purchased on sale or during a promotional period, we will happily offer you an exchange or credit note, but a refund cannot be issued.
Please contact via email for any exchanges or refunds at naturespiritdesigns@gmail.com
I recommend adding tracking to your returned parcel, as I will not be responsible for lost parcels.
Once items are received back to me I will contact you via email and issue you an exchange, credit or refund.
We have tried to list postage rates for many countries but if yours is not listed please contact me and I will be happy to arrange postage to you. If you have any questions please contact us. Thanks!