Policies & Shipping
We accept exchanges on orders if you want to change size, colour or choose a different item. Any exchanges must be returned within 5 days, unworn. The garment must be in the same condition for exchanges. All postage is paid by the customer. If the garment has been worn or washed it cannot be exchanged.
We are also happy to give you a credit if you want to return an item for any reason. Garments must be unworn and unwashed and in the same condition they were sent. All postage is paid for by the customer.
We also accept refunds on orders. All postage is paid for by the customer.
Please contact via email for any exchanges or refunds at email@example.com
I recommend adding tracking to your returned parcel, as I will not be responsible for lost parcels.
Once items are received back to me I will contact you via email and issue you an exchange, credit or refund.
We check every item very carefully before sending it your way, but please contact me if the item has a defect and I will be happy to work out a solution with you.
I am here to help and want to ensure your satisfaction, so please contact me if you have any questions.
Dispatch is between 1-3 days time.
All orders in Australia ( except jewellery unless bought with clothes) can be sent with Parcel Post or Express Post!
Parcel Post Delivery should take 4-9 business days and has tracking included.
Express Delivery should take 2-3 business days and has tracking included.
All International orders to the USA are now sent with Faster Standard Airmail which includes tracking!
**UK, Europe, Canada and the Rest of the World Customers**
All International orders to the UK, Europe, Canada and the Rest of the World are now sent by faster Standard Airmail which includes tracking!
** Japan and New Zealand**
All International orders to Japan and New Zealand are now sent with Faster Standard Airmail which includes tracking! (does not include Jewelry unless bought with clothes)
International Postage usually takes 8 to 14 business days to the United States and the United Kingdom. It usually takes 10-16 business days to Canada and most other countries. We send with Australia Post which is very reliable.
International Express Shipping can also be arranged please contact us!
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
If you have any questions regarding shipping please contact me.
We have tried to list postage rates for many countries but if yours is not listed please contact me and I will be happy to arrange postage to you.
Message for EU Customers:
GDPR policies For EU buyers
I do not share customer personal information with anyone or any other agency or website nor do I store any customer personal information. I do not solicit through any form of social media or email.
For purposes of EU data protection law I do not control , store or use any data of customer personal information.
If you have any questions or concerns, you may contact me here.